Customer Experience Audit Checklist: What Auditors Actually Check
· disruptorleague.wpcomstaging.com
What does a professional CX audit actually inspect? A five-part checklist covering personas, journey mapping, data, fieldwork, and benchmarking.
What a Professional Auditor Actually Looks For
by Braden Kelley and Art Inteligencia
People often picture a customer experience audit as something closer to i...