Customers want insurers to flag gaps first: VIU by HUB
· dig-in.com
Eighty-eight percent of policyholders reported that they want a provider that anticipates coverage problems before they ask, but doesn't rely solely on AI to do so, according to a new VIU by HUB survey.
Insurance carriers and brokers should proactively anticipate customers' needs, but should also limit AI's role in doing so, according to a new survey from VIU b...