FMCG, Retail, Food industry must improve consumer grievance redressal system: Consumer Affairs Secy
· economictimes.indiatimes.com
Consumer Affairs Secretary Nidhi Khare urged FMCG, food and retail companies to improve grievance redressal as consumer complaints have risen fivefold in five years. She said the government will expand product testing using AI and robotics, simplify BIS quality standards to help industry compliance, and strengthen testing infrastructure while easing regulatory burdens for businesses.
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