<div class="at-above-post addthis_tool" data-url="https://www.retailgazette.co.uk/blog/2026/07/fortnum-mason-director-of-online-on-why-listening-to-customers-is-not-a-luxury/"></div>Even when working for Fortnum & Mason, Sarah Wilkinson is blown away by the heritage department store’s attention to product provenance, brand authenticity and devotion to customer care. Wilkinson joined F&M two years ago as director of online, having previously worked for luxury fashion house Jimmy Choo. “It’s not until you come here that you...<!-- AddThis Advanced Settings above via filter on wp_trim_excerpt --><!-- AddThis Advanced Settings below via filter on wp_trim_excerpt --><!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt --><!-- AddThis Share Buttons above via filter on wp_trim_excerpt --><!-- AddThis Share Buttons below via filter on wp_trim_excerpt --><div class="at-below-post addthis_tool" data-url="https://www.retailgazette.co.uk/blog/2026/07/fortnum-mason-director-of-online-on-why-listening-to-customers-is-not-a-luxury/"></div><!-- AddThis Share Buttons generic via filter on wp_trim_excerpt -->