Insurance Doesn’t Have an AI Problem...
· insurancethoughtleadership.com
...It has a design problem. Insurers risk wasting AI investments by prioritizing technology over understanding the workflows and needs of the people using it.||Insurers risk wasting AI investments by prioritizing technology over understanding the workflows and needs of the people using it.
Every AI conversation in insurance right now seems to start in the same place. Models, platforms, copilots, automation. So it might sound strange to say the ind...