It Wasn't a Decision. It Was a Default.
· insurancethoughtleadership.com
There is a question about AI no one is asking out loud: Are the efficiencies worth more as a cost saving, or as time freed up for other work? ||Insurance firms cutting staff after AI rollouts see no better ROI than those redesigning work around freed capacity instead.
A head of claims operations walks the executive team through the results of an AI-assisted document review rollout: a sharp, real cut in average review time. Th...