Pylon’s Founders at SaaStr AI Day: A 1,000-Person Support Team Deflected 50% of Its Tickets. Headcount Didn’t Change.
· saastr.com
Marty Kausas and Advith Chelikani on why deflection rate is the wrong numberin CX. And what they’re replacing it with, and what you should, too. Pylon closed out the latest SaaStr AI Day with…
Pylon’s Founders at SaaStr AI Day: A 1,000-Person Support Team Deflected 50% of Its Tickets. Headcount Didn’t Change.
Marty Kausas and Advith Chelikani on ...