RBI changes loan recovery rules:: No harassment, recorded calls, strict recovery agent code & more
· economictimes.indiatimes.com
The Reserve Bank of India has announced new guidelines for loan recovery starting in January 2027. These regulations require that banks properly train recovery agents while ensuring they adhere to professional standards during the process. Borrowers will receive notifications regarding the recovery agents assigned to them, and all communications will need to be recorded.
RBI issues comprehensive code for recovery agents
Banks must reveal agent’s identity
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