The call-centre agent isn’t an AI bot. Good luck convincing Americans
· the-ken.com
Accent-translation tools from voice-AI startups like Sanas mute out “human” emotions like laughter. Meanwhile, AI agents are sounding more human everyday
Crashing your car is bad enough. Even more so when it happens to a somewhat-superstitious American on 13 March, a Friday.
So when a call-centre representative ...