They're Not Disengaged. They're Embarrassed.
· sixteenventures.com
A customer who stops engaging usually gets filed as not invested. More often they lost the thread early, and deciding it doesn't matter is the cheapest way out of feeling like they should have understood.
There's a customer who won't engage.
They don't show up to the sessions. They don't log in much. They don't answer the check-in email, and when they do it's tw...