Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
· businessinsider.com
Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.
Uber is cutting customer service roles — and it says artificial intelligence is the reason.
The ride-hailing company is laying off about 10% of its community...